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Small Business Employee Benefits and HR Blog

ZaneHealth Product Updates - February 2014

The February ZaneHealth newsletter provides updates on the following topics: updated documentation requirements, new product features, and tips for receiving quick assistance.

Updated Documentation Requirements for Health Insurance Premium Reimbursementupdated_documentation_requirements

Due to new rules taking effect in 2014, many employees may now be eligible to receive advanceable tax credits toward their individual health insurance premium(s). This change has created an opportunity for an employee to inadvertently receive duplicate tax benefits (i.e. “double-dip”) on premium reimbursements. In order to ensure compliance, Zane Benefits is now requiring additional documentation for health insurance expenses. Click here to read more.

To help employees understand this new requirement, please share this help center article.

Product Update: New and Improved Recurring Claim Process

In an effort to make the platform easy and straight forward, we’ve made the following improvements to our online recurring claim process.

  • Participants can now edit pending recurring claims. This allows you to correct claim information while the claim is pending.

  • Participants can now attach additional documentation to pending recurring claims. This allows you to add new documentation while the claim is pending.

Tips for Receiving Quick Assistance

Due to health care reform and the end of year claim rush, our Support Team is experiencing higher than normal volume. This will be fixed shortly. In the meantime, we appreciate your patience. Here are a few tips during this busy time:

  • For fastest claims processing times submit claims online, and upload electronic documentation online.

  • Our phones are busy right now. For a quick response, email us at support@zanebenefits.com.

  • Have a general question? Search for a tutorial or FAQ at help.zanebenefits.com.

Contact Us

Support Team | support@zanebenefits.com | 800-391-9209 x1 | Mon-Fri, 8 AM - 5 PM MT

Give Us Feedback | support.zanebenefits.com/feedback

Share Your Ideas  | ideas.zanebenefits.com

Find a Tutorial | help.zanebenefits.com