Defined Contribution Administration - 14 Features To Expect From Your Provider

December 26, 2013

Defined Contribution Health Benefits are an alternative to traditional employer-sponsored health benefits, and growing in popularity with small businesses who want to offer health benefits for the first time. Employers use a Defined Contribution Administration provider for compliance and administration reasons. For background, see this article on defined contribution software

What should a business expect with Defined Contribution Administration? Read on for 14 Defined Contribution Administration features to expect from your provider.

1. Employee Education & On-Boarding

While this first feature isn’t entirely a "software" feature, it is one of the most important considerations of offering Defined Contribution Health Benefits: employee education and company on-boarding. The Defined Contribution Administration provider should provide you a tool kit to help your company:help_center

  • Understand the benefit (What is Defined Contribution? How does it work?)

  • Understand the benefits of individual health insurance 

  • Learn how to request reimbursement and use their participant portal

Because even when the benefits are awesome, many employees are not familiar with choosing their own policies -- and change can be hard. For this reason, look for a Defined Contribution Administration provider that:

  • Provides custom on-boarding process for your company

  • Provides an instant and electronic way to send Welcome Kits to employees

  • Provides an online help and support center with tutorials for employees and the company administrator

  • Has a responsive and helpful support team knowledgeable about Defined Contribution and health care reform

2. Employee Allowances

The Defined Contribution Administration software should allow you to give employees their allowances monthly or at any time on an exception basis—with automatic monitoring of HIPAA and ERISA discrimination compliance rules. Deferred allowances (a waiting period) should be possible for new hires, and suspended allowances should be allowed for former employees that employers hope to re-hire on a seasonal basis.


3. Claim Submission

Employees should be able to submit claims (requests for reimbursement) online, by fax, or by mail, and immediately receive an email acknowledging their claim and providing an online link to monitor claim status. Documentation should be permanently available online for convenient access by employees.


4. Claim Processing

The Defined Contribution Administration provider should process claims within 24 hours and employees should be able to inquire about their claim via online chat, email, fax, mail, or telephone. No claim should be rejected for improper or incomplete submission without multiple contacts. All employee contact should leave clear audit trails and meet appropriate regulatory guidelines (e.g. ACA, IRS, HIPAA, ERISA, SAS 70). Look for software that provides “real-time” tracking on claims, available online 24/7.


5. Claim Reimbursement     

Employees should receive email notification when their claim is approved and again confirming when (and how) it is reimbursed. Reimbursement should be administered individually or on a periodic batch basis via check, payroll addition, or direct deposit leaving a clear and permanently-available audit trail. 


6. Employee Ledger  

All employees should have access to an online ledger showing their current balance, allowance, claims, and reimbursements including permanent storage of receipts, relevant tax information, Plan Documents, and the ability to save or export their own medical information via the administration platform.


7. Integrated Electronic Plan Documents, SPD, and Employee Signature

The Plan Document, Summary of Benefits and Coverage (SBC), and SPD (Summary Plan Description) should be electronically created, readily accessible online, and signatures should be collected electronically. Employers should be able to administer a change to benefits for any specific Class of Employees at any time and the electronic documents should automatically change and, where required, new electronic signatures should be collected when the employee is next online. 


8. Classes of Employees

Employers should be able to instantly create unlimited different Classes of employees with each Class receiving different benefits by employee family status. 


9. Employee Enrollment & Termination

Employers should be able to instantly enroll or remove employees in real-time on an individual or batch basis, with automatic printing of employee welcome kits and other appropriate plan administration information. 


10. Plan Setup

Employers should be able to completely set up and/or change both their Defined Contribution Health Plan and their Plan Documents simultaneously online. See related article: How to Set Up Defined Contribution Health Plan.


11. Reporting

Employers should be able to view all reimbursements by employee or by Class of employees, and monitor in real-time claim information for each Class of employees. Employees should be able to see 3-5 prior years of history. 


12. Tax Forms and Information

All information for required administration reporting (e.g. 5500 for employers with more than 100 employees) should be available online in real time, and non-eligible plan participants (e.g. independent contractors, owners of Sub S companies) should receive appropriate 1099 information.


13. Personal Health Insurance Distribution          

Defined Contribution Software should automatically provide the employer’s health insurance broker a CRM (Customer Relationship Manager) to best serve their employees—including automatic notification to the broker when an employee’s Defined Contribution plan status changes due to family additions, promotions, etc.


14. HIPAA and ERISA Compliance

The employer should be automatically protected and the plan administration made HIPAA Compliant through technology rather than the training of administering employees. For example, employers should not be able to view HIPAA-protected employee information, and should automatically follow Department of Labor, HIPAA, and ERISA guidelines for employers allowing insurers’ access to their employees.


What defined contribution administration features are important to you? What questions do you have about defined contribution administration? Leave a comment below.

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