In order for your small business to be successful, you will need to establish a consistent communication method with your employees. Why? Excellent communication skills in the workplace cultivate an environment of trust and productivity. When everyone works together in harmony, daily tasks and challenges are overcome and accomplished with ease. As such, here are six steps towards establishing a consistent communication method for your small business.
Understanding Communication in the Workplace
If you want your employees to embrace communication, it starts with you, the small business owner. Ever heard of the saying “practice what you preach?” Well, it couldn’t be more applicable than with communication. Be open with your employees and discuss important matters such as office morale, innovative ideas to boost sales, advice to fine-tune skills, health benefits, opinions, and future plans. When your employees see that you are an open book and rely on their input, they’ll begin to follow suit.
6 Steps Towards Establishing a Consistent Communication Method
1. Establish ground rules. Make sure employees understand what they should and shouldn’t be saying.
2. Teach the lingo. Develop an understanding of workplace jargon, and make sure everyone understands the key terms.
3. Create an open-door policy. Make sure employees know they can talk with management at any time.
4. Be a high feedback company. Be genuinely interested in suggestions, comments, and concerns. Keep a record of them and show employees you’re listening.
5. Communicate the big picture. Update employees regularly about company goals and vision.
6. Be positive. If everyone maintains a positive attitude, the day’s problems and tasks become lighter.
Track Your Progress - Forming a Method
Now that you have the tools to work towards establishing a consistent communication method, it is always important to track your communication skills in the workplace. Tracking your progress will enable you to see what is effective and what is not.
For instance, you can track your progress by simply asking your employees in one-on-one interviews how effective they feel certain aspects of communication are. Record the results and form a graph or spreadsheet. Over a three or six month period, you can begin to see trends. If you notice that one form of communication is performing poorly, you can replace it with a better idea. As time goes one, you’ll be able to fully understand the best ways to communicate in your small business.
As the success of your small business depends largely on establishing a consistent communication method, make communication skills in the workplace a priority. You’ll see that, over time, communication will become part of the culture of your company and will lead to harmony, productivity, and trust--the core of a small business.
What are some best practices you use in your company for effective communication? Comment below and join the discussion!
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