Customer case study: Coastal Community Church of Virginia Beach

The challenge

Coastal Community Church of Virginia Beach is a small modern church with a big staff. But in terms of benefits, Pastor JD and his assistant, Dawn Borgia, were faced with the same challenge as millions of other small employers: they previously had no health plan in place.

They knew they wanted to provide a health benefit that could meet their employees’ needs but it also had to be cost effective for the church and flexible enough to provide value to everyone regardless of their current insurance situation. Ideally, as a bonus, if the benefit could support their employees’ families too, that would show an extra level of care and support retention efforts.

Finally, they needed a solution that was easy to administer, modern, with a support team that could manage compliance issues so they never had to worry about changes in benefit regulations or risk being fined for making an error. Pastor JD and Dawn began looking for a solution that would cover all their bases and really fit their budget and their employees.

The solution

When meeting with the church’s financial advisory team, Pastor JD was introduced to PeopleKeep through a team member. He made an exploratory phone call and spoke with a Personalized Benefits Advisor.

Pastor JD learned that offering a QSEHRA through PeopleKeep would allow the church to control their costs because they could choose how much they wanted to offer their employees in allowances based on their budget. And instead of choosing a plan for their employees like they’d have to do if they offered group health insurance, their employees could use their tax-free money to be reimbursed for health insurance premiums and out-of-pocket medical expenses of their own choosing.

PeopleKeep’s customer support team handles document verification and compliance so the church would be able to relax knowing their account was being accurately handled by professionals. If employees needed help with any questions, PeopleKeep’s customer support team was quick and easy to contact to assist with anything they needed. After his call, Pastor JD knew that he landed on the right option.

The results

Coastal Community Church of Virginia Beach has had a great experience offering a benefit through PeopleKeep. They have saved $22,446.84 in taxes per year which funnels a large amount of money back into their church. In addition to helping the church control costs, the benefit is flexible enough to work for every employee. Most employees are on a spouse’s group health plan and use their PeopleKeep benefit to pay for out-of-pocket medical expenses. Others mainly use it to pay for their individual insurance premiums.

The employees love the versatility and ease of the benefit as well and it has played a big role in employee retention. It allows employees to work for the church and provide for their families in a way they couldn’t before. Dawn often hears about their positive experiences with the user-friendly software and with the courteous and quick customer support team.

The chat support team is very helpful and responses are almost instantaneous making employees feel very comfortable about any questions they may have. This saves Dawn a lot of time every day since she doesn’t have to be the one to handle all of the employee questions and concerns. Now she can focus on the main parts of her job without any health benefits distractions.

A major component that Pastor JD looked for in a benefit was something that was current with easy to use software for administration. Dawn found the set-up process to be fast and simple and ongoing management of the benefit only takes 3 minutes per month. For Dawn, her favorite aspect of PeopleKeep is that she doesn’t need to worry about compliance. Employees can submit their expenses confidentiality and PeopleKeep’s document review team verifies them for her which saves her a ton of time each month. This modern approach to health benefit administration is exactly what Dawn and Pastor JD were looking for and they were happy they found it with PeopleKeep.