With all of the different responsibilities of a human resources department, it can be easy for some organizations to make HR mistakes without realizing it. Errors involving human resources and labor can often considerably impact your organization.
From managing employee safety and company compliance to handling employee benefits, you have a lot on your plate as HR professionals.
This article will cover common HR mistakes and how to avoid them, including:
- Lack of company policies and procedures
- Onboarding and offboarding processes
- Keeping employee records
- Data security
- Health benefit mistakes
- Other employee benefit mistakes
Lack of company policies and procedures
One of the most important things a business can do is create comprehensive company policies and procedures that explain how to handle workplace situations and duties. Without clear company policies, your employees won’t know what’s expected.
Policies need to address any possible areas of confusion for employees. This could include rules around cell phone use, a code of conduct (including sexual harassment policies), and anything legally required to be included, such as wage information and anti-discrimination policies.
Be sure to provide any policies to employees, usually in the form of an employee handbook or via display posters around the workplace. You can use the U.S. Department of Labor’s Basic Compliance Toolkit to keep policies up-to-date with federal regulations.
Onboarding and offboarding processes
Organizations place a lot of emphasis on their talent acquisition process. However, some organizations don’t focus enough on the onboarding process once a candidate has been selected. A smooth onboarding process is important for setting your new employee up for success. Otherwise, they may leave due to stress or a lack of direction.
A good employee onboarding process should introduce your new hires to the organization. This includes company values, culture, policies, and the overall mission of the organization. You’ll also want to provide your new hire with all the tools they’ll need to get started. This is also the time to inform them of their employee benefits (more on those later).
Be sure to introduce new employees to their co-workers and show them around. You want them to feel comfortable and ready to get to work.
When offboarding an employee, you’ll also need a set and organized procedure. Otherwise, you’ll likely forget to do something, such as removing their company email access. Creating an offboarding checklist is a great place to start.
New to onboarding employees? Use our seven-step checklist to get you started
Keeping employee records
Not keeping employee records is another common HR mistake.
Keeping your organization’s employee records organized is paramount. Maintaining complete records will help your organization show that your hiring process is fair and that any staff reductions are justified if those issues arise. You’ll need these records to protect your organization against disgruntled employees and potential litigation.
You need to keep all hiring records, employee performance reviews, resumes, drug test results, attendance, payroll, and more.
According to federal law, you must keep an employee’s Form I-9 for at least one year after their termination or three years after their hire date. The Department of Labor also recommends businesses keep their payroll records for at least three years.
Keep in mind that this isn’t a comprehensive list of the records you’ll need to keep. Check with federal and state laws to ensure that your business is compliant.
Organizations of all sizes are at risk of digital theft and data breaches. For larger organizations, ransomware can be a real threat. You need to protect your organization against cybercrime.
A huge mistake some businesses make is not training their employees on best practices for data security. This training should include protecting company data, making a strong password, and identifying phishing emails and dangerous websites.
Organizations also need to ensure that their equipment is secure from hackers and viruses. Anti-virus software is a must for organizations that deal with sensitive information.
Finally, to protect against ransomware, be sure to back up all your important files and information. That way, if someone holds your data hostage, you can work off of your company backup without having to spend thousands or millions of dollars getting your data back.
Health benefit mistakes
One of the most common employee benefits is a health benefit. With so many employee health benefit options available today, some organizations may be wondering if their employee benefits are compliant with current regulations.
Health insurance mistakes
One of the biggest HR mistakes organizations make is paying for individual employee health insurance premiums directly. If you pay for your employees’ health insurance premiums directly, the IRS considers this an employer payment plan (EPP).
Since most EPPs don’t include preventative care—one of the ten essential benefits your plan needs to offer—they aren’t compliant with the current IRS code. An EPP would need to be integrated with a group health plan, as EPP is prohibited from integrating with individual policies.
Failure to comply with these regulations can result in a $36,500 fine per worker.
Organizations can, however, reimburse employees for healthcare expenses if they don’t require employees to purchase health insurance, as this would take the form of a health stipend or a health reimbursement arrangement (HRA) and not an EPP.
Another health insurance mistake is offering your group health insurance plan to an independent contractor. While there’s nothing wrong with doing this, it can be tricky to navigate health benefits for 1099 employees. You’ll want to ensure that any benefits provided to a contractor are considered taxable income.
See if you’re reimbursing your employees correctly in our guide
Health insurance reimbursement mistakes
In lieu of group health coverage, many businesses opt to provide their employees with a health insurance reimbursement. This can take the form of a health stipend or an HRA.
If you choose to provide a health stipend to your employees, you can’t ask them to provide proof of health insurance, as the IRS considers this an EPP. You also can’t ask for receipts or proof of expenses for certain expenses when an employee requests a reimbursement through a health stipend.
If you want to require proof of insurance and receipts for healthcare expenses, you should consider offering your employees an HRA instead of a health stipend.
HRAs are formal health benefits established by the federal government that allow you to reimburse your employees for their health insurance premiums or out-of-pocket expenses. They’re tax-free for employers and employees, making them a great option for most organizations.
See the difference between HRAs and health stipends with our free comparison chart
Another common employee benefit mistake is violating HIPAA guidelines. The HIPAA Privacy Rule governs group health benefits, health stipends, HRAs, and more. Established in 1996, HIPAA helps keep protected health information (PHI) safe. This includes names, Social Security numbers, medical records, and more.
Healthcare providers, insurers, and employers are subject to the HIPAA Privacy Rule if they deal with PHI. Under the rule, employers can’t use or disclose PHI except as permitted or if the individual authorizes the use of their PHI in writing.
Unfortunately, HIPAA violations are common. There are many ways for PHI to end up being accidentally disclosed. This can result in stiff penalties with fines ranging from $100 to $50,000 per violation for organizations.
To protect your employees, you must keep their PHI safe. Your organization should adopt a written PHI privacy procedure that all employees must follow. You should also train employees who handle PHI to ensure you meet HIPAA requirements.
There’s an easier way to ensure that your organization remains HIPAA compliant with health insurance reimbursements. Contracting with a third-party processor to review all claims and reimbursement requests is a great way to ensure that your organization never comes in regular contact with your employees’ PHI.
How to ensure your health benefit remains compliant
One way to ensure that your health benefit is compliant is to use a third-party benefit administration software such as PeopleKeep. With our HRA and WorkPerks employee stipend platforms, you can offer HRAs or health stipends to your employees with ease.
With benefit administration software, you have the support you need to keep up to date on regulations. And our professional documentation reviewers can look over reimbursement requests and documents for you to remain HIPAA compliant.
Other employee benefit mistakes
Employee benefit mistakes can be costly to employers. In addition to the health benefit mistakes above, there are many other opportunities for error that can spell disaster for your organization.
If your organization deposits funds into a retirement plan, you’ll need to do so before the 15th of each month. Otherwise, the IRS could fine your organization. However, small businesses can deposit these funds within seven days of the employees’ payday.
Another human resource mistake involving retirement benefits is not calculating matching contributions correctly. Be sure to double-check that you’re depositing the correct amount each month.
Additionally, all employee benefit plans under ERISA must have a summary plan description available to all employees. Failure to provide a plan document to an employee within 30 days can result in fines of up to $110 per day.
If your organization has made any of these common HR mistakes, you’ll want to take immediate action to rectify them. Otherwise, your organization could be faced with stiff fines. Be sure to check with your state and local governments for additional laws and regulations that your organization needs to follow to remain compliant.
Want help offering compliant employee benefits? PeopleKeep can help! Get in touch with a personalized benefits advisor to see how we help businesses of all sizes stay compliant.
This blog article was originally published on March 8, 2017. It was last updated on April 5, 2022.